Shek Yuen (Danny) Ho
Collaboration and building business relationships.
Collaborating with key stakeholders, subject matter experts, product team, design team, project teams, product managers, product owners, project managers, developers, testers and business analysts.
Taking them on the design journey at the appropriate stage throughout the 4 Ds of design. Discover, define, design and deliver.
Using the appropriate research methods and techniques to build useful, simple, intuitive products with beautiful experiences.
User interviews – Making sure we understand the users, the problem we want to solve and find the users needs. We want to design features that the users will use, or it will be a waste of time and money if they don’t use the feature.
Journey mapping and creating user experience flow diagrams – to capture the journey, flow and understand the end to end experience.
Usability testing from wireframes and prototypes – to test how easy it is to use the feature and to validate our design assumptions.
Many other UX techniques – Tree testing, card sorting, designing with data, design accessibility and more...
Using the right tool to solve the right problem.
Agile, design iterations and sprints.
Building on successes and learning from mistakes. Small and frequent releases will reduce scoop creep and will be easier to manage.
It's easier to divert to what the customer's need in this ever-changing world.
Documentation, research library and design systems.
It’s important to take some time to document findings that everyone will understand or when you look at them in the future.
Good documentation, research library and design systems help with reusability, consistency and business alignment.